SERVICES
How we deliver
We stay involved beyond implementation — ensuring continuity between architecture, delivery and long-term operations.
STEP 1
ASSESSMENT
Map the business and technical context. Define the gap between current state and target architecture.
STEP 2
Architecture & design
Reference-architecture-based design across networking, security, infrastructure, cloud and automation.
STEP 3
Implementation
Automated provisioning, defined acceptance criteria, explicit handover into operations.
STEP 4
Day-2 operations
24/7 managed operations on platforms we built — with a direct path back to the design team.
Managed Services & Operations
Operational support structured around the same engineering domains that designed the platform.
L1 — Technical Service Center
- 24/7 monitoring
- Incident handling
- First-line resolution within defined SLAs
L2 — Technology domains
- Network, security and infrastructure specialists
- Owned by domain leads
- Aligned to the source architecture
L3 — Engineering
- Escalation and complex problem resolution
- Direct path back to the design team
- Architecture-level changes
CAPABILITIES
- 24/7 monitoring
- Incident and problem management
- Change and release management
- Capacity and performance management
TOOLING & INTEGRATION
- Monitoring and observability platformok
- SIEM/SOC integration
- Automation-driven operations
